One AI-powered inbox for every customer conversation
Convo Desk brings WhatsApp, Instagram, Facebook, Threads and email into one inbox for your Shopify store. It matches people across channels so one customer is one thread, shows their orders alongside, and adds an AI agent that answers in the customer’s language and asks you before it touches money.
- Pricing
- Free in early access
- Trial
- Free during early access
- Works with
- Web app · Shopify connector
What it does.
One inbox for WhatsApp, Instagram, Facebook, Threads and email.
One customer, one thread
People are matched across channels by phone and email, with their full history in one place.
AI agent with guardrails
Answers questions and tracks orders on its own; refunds, cancellations and discounts need your approval.
Shopify built in
Refund, cancel, fix an address or send a discount without leaving the conversation.
Collision detection
See who is viewing or typing before you send. Notes and @mentions keep handovers in the thread.
Keyboard-first
Move through the inbox, reply, close and snooze without touching the mouse.
Automations
Abandoned carts, order and COD confirmations, and review requests on the channel each customer already uses.
Shopify support teams answering customers across social and messaging apps who are tired of five tabs and duplicate tickets.
we set up your first channel with you
As listed on convodesk.net in October 2026. Check there for current pricing.
Put Convo Desk to work.
Cash on delivery
How to reduce fake and refused cash-on-delivery orders on Shopify
Cut refused and fake cash-on-delivery orders on Shopify: confirm orders on WhatsApp, ship only confirmed ones and only report paid orders to Meta.
Read the playbook
Abandoned carts
How to recover abandoned carts with WhatsApp and email
Win back abandoned Shopify checkouts with timed WhatsApp reminders, a link back to the saved cart and smarter offers, backed by regular email campaigns.
Read the playbook
Customer support
How to manage customer support across WhatsApp, Instagram, Facebook and email
Answer WhatsApp, Instagram, Facebook, Threads and email from one inbox, with Shopify orders beside every conversation and an AI agent that asks before refunds.
Read the playbook
Try Convo Desk today.
Free during early access. Built and supported by the Momo Digitals team.